"13 days" An apology but no explanation."Pat Yates turned 70 on December 9 so her friend, Ella Kimber, posted a birthday card in Sileby five days before. But when nothing came through the letterbox, Pat began to worry. She told the Echo: “My friend in Sileby posts me a birthday card every year.
“When nothing turned up I thought she wasn’t very well and that’s why she hadn’t posted anything. “But when I spoke to her she told me she had actually sent one.
“13 days is a very long time. She can’t walk very well but even she could have walked here by then!
“The post isn’t very good at all at the moment. Our old post man has finished, I think they might be struggling because we keep getting the wrong post.”
Royal Mail spokesperson Morag Turnbull said: “While we always aim to provide a next day service on first class mail and a three day service for second class, at this time of year Royal Mail deals with a huge increase in volumes of letters, cards and parcels with the Leicester area dealing with an expected 1.2m items on its busiest day this week.
“We apologise for any inconvenience caused as a result of the time it has taken for this item to be delivered. The workload of our people doubles at this time of year and we work very hard to ensure we deliver every item of mail during the Christmas period.
“Our published figures show that nationally in Christmas 2012 54.3 per cent of first class mail arrived the next working day and 93.2 per cent of second class mail arrived within three days. This is in line with our advice to post a day earlier.”
"we keep getting the wrong post" No apology, no explanation.
Well done Royal Mail.
Source: Loughborough Echo